Benefits are not payable:

• For elective ambulance transport or other non-eligible ambulance service, for example when you pre-book transport between locations such as going from a hospital to a nursing home.
• When you’re covered by a third party arrangement.  For example where you are covered by an ambulance subscription or if you have access to a State/Territory ambulance transportation scheme. 
• If you are still serving waiting periods.

Please note Queensland and Tasmanian residents have third party arrangement ambulance services provided by state government schemes. In some other states, the Department of Veterans Affairs Gold Card, pension and healthcare cardholders may be exempt from paying for ambulance services.  Under those arrangements, the relevant scheme is responsible for the cost and Emergency Services Health does not pay a benefit. If the benefit for any eligible ambulance treatment costs are not fully covered by an arrangement or scheme, Emergency Services Health will pay a benefit.