As a fund dedicated to Emergency Services personnel and their families, we understand that many of our members face challenging, and even life-threatening, situations every day. However, in times of unprecedented crisis, as we are experiencing now with bushfires raging around the country, Emergency Services Health is committed to providing relief options for members who have been significantly impacted.

Bushfire relief options available

Eligible members may have access to the following relief options;

  • Three months premium relief:
    Eligible members will not need to pay contributions towards their policy for a period of 3 months, while still having full access and ability to claim on their insurance benefits.

  • Waits waved:
    Any existing 2 or 12 month waiting periods still being served will be waived for all persons on the policy, so that eligible members have no barriers to accessing their health cover benefits.

  • Supplementary Psychology/Counselling benefits:
    Recognising the potential mental health impacts these fires may have on those affected, eligible members may be able to access supplementary psychology or counselling benefits beyond their annual limit or rollover limit (if applicable) until 31 December 2020.

Eligibility for bushfire relief

Relief will be available to any members who have experienced loss of life, loss of property or loss of income/livelihood (including through volunteer firefighting efforts) within their immediate family as a direct result of the fires.

Members must also;

  • Have had approval for an ‘Australian Government Disaster Recovery Payment’  and be able to provide us with evidence of such.
  • Hold an active financial policy with us before, or on, the day the disaster first impacted them directly.
  • Apply for relief assistance from us within 6 months of the bushfire being declared a disaster by the Australian Government.
  • Hold an active policy with us at the time of applying for relief assistance.

Other rules;

  • Members will not be able to change their policy during the period of assistance.

How to apply for bushfire relief 

To apply for relief, members are encouraged to call our friendly team on 1300 703 703 or to email us at enquiries@eshealth.com.au  so that we’re able to help each individual as best we can.



If you are in a crisis situation or there is an immediate risk of harm to yourself or to others, please dial 000.

If you need to talk to someone, help is always available by calling one of the below 24/7 counselling hotlines;

  • Lifeline Australia 13 11 14
  • Beyond Blue hotline 1300 22 4636
  • Kids Helpline 1800 55 1800

You can also:

  • Talk to someone you trust
  • Contact your GP, a counsellor, psychologist or psychiatrist
  • Visit a hospital emergency department.

Or access online resources through;