At Emergency Services Health, we're constantly trying to improve the quality of our products, processes, and services.
Your feedback, good or bad, is an important part of this process.
If for some reason you are not satisfied or you would like to pass on some feedback, please let us know and we will work to resolve the problem.
Our customer service officers can address a wide range of issues on the spot.
If necessary, their supervisor will be on hand to discuss your concerns and, if you are still not happy, your complaint will be elevated to the senior manager responsible.
Emergency Services Health is brought to you by Police Health Limited ABN 86 135 221 519.
View our Complaints Policy Here, or contact us via your preferred option below.
Private Health Insurance Ombudsman
If you are still not satisfied, you can contact the Commonwealth Ombudsman who provides an independent service for consumers with health insurance problems and enquiries.
The Commonwealth Ombudsman's contact details are:
Complaints Hotline: 1300362072
To make a complaint, contact the Commonwealth Ombudsman at www.ombudsman.gov.au
For general information about private health insurance, see and www.privatehealth.gov.au