At Emergency Services Health, we're constantly trying to improve the quality of our products, processes and services. Your feedback, good or bad, is an important part of this process.

If for some reason you are not satisfied, please let us know and we will work to resolve the problem. We can be reached in various ways:

  • call a Customer Services Officer on 1300 703 703. 
  • email
  • send a fax to 1300 151 152.
  • write to our postal address (Emergency Services Health, Reply Paid 84966, Halifax St SA 5000).

Our customer service officers can address a wide range of issues on the spot. If necessary, their supervisor will be on hand to discuss your concerns and, if you are still not happy, your complaint will be elevated to the senior manager responsible.

Private Health Insurance Ombudsman

If you are still not satisfied, you can contact the Commonwealth Ombudsman who provides an independent service for consumers with health insurance problems and enquiries.

The Commonwealth Ombudsman's contact details are:

View Emergency Services Health's Complaints Policy


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