Find a Doctor - Access Gap Search
Access Gap Cover eliminates, or substantially reduces, the out-of-pocket expenses that are part of a hospital stay for people with private health insurance.
We have arrangements with a majority of doctors around Australia where, in most cases, our members will be fully covered for in-hospital medical treatment, or will at least be advised prior to treatment of any gaps that might exist.
You can search for participating doctors by specialist group, doctor name, and locality. You can also call us on 1300 703 703 or your doctor to verify if you will be covered in the Access Gap Scheme before treatment.
Find a Contracted Hospital
Emergency Services Health has agreements with most private hospitals that are likely to be accessed by members. These agreements ensure that an agreed schedule of fees (including in-patient accommodation, theatre and special unit accommodation fees as appropriate) is charged by the hospital and paid by Emergency Services Health on the member’s behalf.
Please note that a member’s benefit entitlements will be affected by factors such as their level and type of cover and the financial status of their membership. This will affect the amount Emergency Services Health will reimburse to the hospital. We strongly recommend if you contact us on 1300 703 703 to confirm your benefit entitlement prior to receiving hospital treatment. If you choose a non-agreement hospital you may incur out-of-pocket expenses for hospital related services irrespective of your level of cover.
Complementary Therapies Provider Search
Accepted forms of complementary therapy
Acupuncture involves the stimulation of specific points on the skin, usually by the insertion of needles. In its original form acupuncture was based on the principles of traditional Chinese medicine. Chinese medical writings describe acupuncture channels which transport energy (qi) around and through the body. Traditional Acupuncturists believe that gentle stimulation at precise acupuncture points when applied on the basis of correct diagnosis, will aid the body's own defensive and self healing systems, thus promoting and maintaining good health.
Aromatherapy is the use of volatile plant oils, including essential oils, for psychological and physical well-being. Aromatherapists blend therapeutic essential oils specially for each individual, and suggest methods of use such as topical application, massage, inhalation or water immersion, to stimulate the desired responses. Chinese Herbal Medicine is based on concepts of yin and yang and of Qi energy. Chinese herbs are ascribed qualities such as "cooling" (yin) or "stimulating" (yang) and used, often in combination, according to the deficiencies or excesses of these qualities in the patient.
Homoeopathy is the treatment of disease using very low dose preparations administered according to the principle that "like should be cured with like." Practitioners select a drug that would, if given to a healthy volunteer, cause the presenting symptoms of the patient.
Myotherapy is the treatment of myofascial pain, injury and dysfunction affecting movement and mobility.
Naturopathy is a way of treating illness which uses the natural healing forces present in the human body. (It is a multi-disciplinary approach to health care that recognises the body's innate power to heal itself. It uses Herbal Medicines, Homoeopathics, Vitamins and Minerals, Flower Essences, Nutritional advice, performance of Massages and other Remedial Body Therapies).
Massage Therapy is the manipulation of the soft tissue of whole body areas to bring about generalised improvements in health, such as relaxation or improved sleep, or specific physical benefits, such as relief of muscular aches and pains.
Remedial Therapy is the systematic assessment and treatment of the muscles, tendons, ligaments and connective tissues of the body to assist in rehabilitation, pain and injury management. It is performed to create favourable conditions for the body to return to normal health after injury and is defined by the premises that the treatment can reasonably reverse certain physical effects a patient may be presenting. A range of manual therapy techniques may be employed in treatment, such as deep connective tissue massage, Trigger Point Therapy, Muscle Energy Techniques, Direct and Indirect Myofascial Techniques, and Neuromuscular Facilitation, (as well as techniques ranging from Swedish to specialised massage for athletes, babies and pregnant women. Specialists may also practice, Shiatsu Techniques to achieve improvement throughout the body. Aromatherapy and wholistic approaches such as Kinesiology may also be used).
Western Herbal Medicine is the use of plants for healing purposes. Many conventional drugs originate from plant sources. (A century ago, most of the few effective drugs were plant based. Examples include aspirin (from willow bark), digoxin (from foxglove), quinine (from cinchona bark), and morphine (from the opium poppy)).
These providers meet registration criteria as set by the Australian Regional Health Group (ARHG) in terms of qualifications, continuing education, ethics and quality of practice requirements. Some providers may have multiple practice locations which are not shown here.
Recognised & Registered Service Providers
While the vast majority of private service providers registered and practicing in Australia will be recognised by us for benefits, not all providers are recognised.
If you wish to ensure your provider is recognised by Emergency Services Health, please contact us prior to treatment.
Phone us on 1300 703 703 or email firstname.lastname@example.org
Here to help
Just received a benefit statement from us and want to know more? Take a look at these frequently asked questions.
In the unlikely event that we cease to recognise a hospital for full benefits, Emergency Services Health will advise members likely to be affected
Under extras cover you’re eligible to receive pharmaceutical benefits towards prescription items that are not eligible for subsidy under the Govern
Benefits limit for Extras
Private health insurers generally calculate an average charge for services and set their benefits based on those amounts.
Your choice of doctor
We give you freedom to choose.
Medicare Levy Surcharge (MLS)
Medicare Levy Surcharge (MLS) is a levy you should be aware of. Most Australian taxpayers are charged a 2% Medicare Levy.
Lifetime Health Cover (LHC) Loading
The Lifetime Health Cover (LHC) Loading is a legislated requirement that encourages you to take out private hospital cover early on in your life.
The Australian Government Rebate
The Australian Government Rebate on private health insurance (Rebate) is an incentive whereby you’re offered a Rebate on your private health insura
How much does Medicare cover for out hospital services?
Thinking about having a baby?
Then it’s a good time for you to review your health insurance and make sure you understand what your policy does and doesn’t cover.