Meet The Emergency Services Health Team

We treat our members like colleagues,
because they are.

Our Purpose

Everything we do is for the health and wellbeing of the communities we serve…the first responders of Australia and their families

How we do this

By offering exceptional top level private health cover, at value for money prices and service second to none.

Our Values

Our Values are lived and breathed, not just words, but a real compass to how we conduct and hold ourselves accountable to our members. 

•    We do the right thing 
•    We are courageous
•    We go beyond 
•    We listen and care
•    We work together

Our Passion Drives Us

We’re a passionate bunch, because we know what we’re doing, are why…matters.  

We are fundamentally improving the lives of first responders and their families across Australia because they deserve nothing less.


The Fund is managed by a team of health insurance professionals with vast experience in the private health insurance industry. This team works under the direction of the Board of Directors, which come from both police & health insurance backgrounds – people who know, and understand the industry and care about the emergency services community.


Peter Shanahan

“My commitment to our members is to provide them with the best value health insurance."

Deputy Chairman

Kevin Lawton

“I have a keen interest in the business operations, financial management and human resource areas."

Board Director

Linda Williams

“I am keen to assist in maintaining the solid governance, rigorous financial management and growth to strengthen member services.”

Board Director

Mick O’Neill

“Our mission to care for one another and improving the health and wellbeing of our community continues to drive my commitment.”

Board Director

Phil Vincent

“I will strive to contribute to the Board’s ongoing stewardship of this successful fund.”

Board Director

Simon Watkins

“I welcome an opportunity to work with an organisation established for the betterment of the community and their families.”

Board Director

Mark Burgess

“As the former CEO of the Police Federation of Australia and a police officer of over thirty years, I see us as being an integral part of that family.”

Board Director

Gayle Ginnane

“My experience as a former health insurance regulator and economic qualifications can add strength to the Board.”

Chief Executive Officer

Scott Williams

"After starting out in scrubs, I’ve now worked in senior healthcare roles for over 20 years and can truly empathise with our members dealing with medical emergencies. That’s why I consider it such a privilege to play my part in supporting the health and wellbeing of the emergency services community."


Rebecca Chapman

"I look forward to the continued growth of Emergency Services Health, whilst maintaining an unwavering focus on our members, and their health insurance needs."


Tony Melino

"Emergency Services Health is truly aligned to the member, and decisions are made with the member top of mind."


Angelo Russo

"There is a great opportunity to harness and develop the Emergency Services Health brand, member loyalty and growth as it continues to expand across Australia."


Daniel Zervaas

"With the consumer being the emergency service community I have a strong sense of satisfaction in providing a service to the members of the community who serve us all."


Margot Cook

"I'm proud to be part of the team at Emergency Services Health where I see a committed and professional approach with genuine interest in the health and wellbeing of our people and members."

Here to help


Will you pay benefits towards my Pilates treatment?


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Contracted and Recognised Hospitals

Contracted and Recognised Hospitals

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IVF and other Assisted Reproductive Services

Emergency Services Health's Gold Hospital and Gold Combined includes cover for in-hospital services relating to In vitro fertilis

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FAQ: Premium Increase

Premiums have been reviewed by the Minister for Health and will be increasing as of 1 April 2019.

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Pregnancy and private health insurance

If you’re thinking of starting a family, now’s a great time to review your health insurance to make sure you’re happy with, and understand, your co

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Benefit Statements

Just received a benefit statement from us and want to know more? Take a look at these frequently asked questions. 

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Non-recognised hospitals

Regrettably following negotiations, Emergency Services Health through the AHSA have been unable to reach agreement with Toowong Private Hospital on

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Pharmaceutical benefits

Under extras cover you’re eligible to receive pharmaceutical benefits towards prescription items that are not eligible for subsidy under the Govern

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Benefits limit for Extras

Private health insurers generally calculate an average charge for services and set their benefits based on those amounts.

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Your choice of doctor

We give you freedom to choose.

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